Shipping Policy

Thank you for shopping with us! As this store is independently operated, every order is carefully prepared and shipped by one person.

Order Processing

Orders are typically processed within 1–4 business days after payment has been received.

Please note that processing times may be slightly longer during busy periods, holidays, or due to unforeseen circumstances. If there is a significant delay, you will be notified as soon as possible.

Shipping Costs

Shipping costs are calculated and displayed during checkout before you complete your purchase.

Delivery Times

Estimated delivery times are:

• The Netherlands: 1–2 business days
• Belgium: 2–4 business days
• Other countries: Delivery times vary depending on the destination.

Please note that these are estimated delivery times and may be affected by the shipping carrier, customs processing, or other circumstances beyond our control.

Order Tracking

When available, you will receive a shipping confirmation email with a tracking number once your order has been dispatched.

Delays or Lost Shipments

While we do our best to ensure timely delivery, delays can occasionally occur. If you believe your package has been lost or significantly delayed, please contact us so we can assist you and, if necessary, start an investigation with the shipping carrier.

Incorrect Shipping Address

Please ensure that your shipping address is accurate before placing your order. We cannot be held responsible for delays or additional costs resulting from incorrect or incomplete address information provided by the customer.

Damaged Items

If your order arrives damaged, please contact us within 48 hours of delivery at info@dutchbushcraftknives.com. Include your order number and photos of the damaged item(s), and we will work with you to find a suitable solution.

Contact

If you have any questions about your order or shipping, please contact us at:

Email: info@dutchbushcraftknives.com

We aim to respond to all inquiries within 1–3 business days.